cv77 Privacy Policy

This Privacy Policy explains how cv77 ("cv77", "we", "us", "the platform") collects, uses, stores, and protects the personal data of players who register and use the cv77 online gaming platform at cv77.io. This policy applies to all players based in Bangladesh and to all services provided through the cv77 website and mobile app.

cv77 takes the privacy of its players seriously. We collect only the data we genuinely need, we store it securely, and we never sell it to third parties for marketing purposes. By creating a cv77 account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described here.

If you have any questions about how cv77 handles your personal data, you can contact our privacy team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

cv77 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with cv77 services.

The following table summarises the categories of data cv77 collects and the source of each:

cv77 uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose beyond what is described in this policy without first obtaining your consent. The primary purposes for which cv77 processes your data are:

• Creating and managing your cv77 player account, including verifying your identity during registration and KYC checks.
• Processing BDT deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Providing access to cv77 games including Monster Fight, Pirate Fishing, Ganesh Fortune, Monster Crash, EVO Live, Multi Bet, and Teen Patti.
• Detecting and preventing fraud, money laundering, account abuse, and other prohibited activities on the platform.
• Responding to your support requests, complaints, and enquiries through the cv77 support team.
• Sending you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• Complying with applicable legal and regulatory obligations, including financial record-keeping requirements.
• Analysing platform usage patterns to improve the cv77 gaming experience for all Bangladesh players.

cv77 will only send you promotional communications — such as bonus offers and new game announcements — if you have opted in to receive them. You can opt out at any time by contacting support or updating your account notification preferences.

cv77 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment Processors: We share your mobile banking account details with bKash, Nagad, and Rocket solely to process your deposit and withdrawal transactions. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Partners: When you complete a KYC check, your identity documents may be processed by a third-party verification service. This service is bound by strict data processing agreements with cv77.
• Legal and Regulatory Authorities: cv77 may disclose your data to law enforcement or regulatory bodies if required to do so by applicable law, court order, or to protect the rights and safety of cv77 and its players.
• Fraud Prevention Services: Anonymised or aggregated data may be shared with fraud detection partners to identify and prevent suspicious activity across the platform.

cv77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit cv77.io.

cv77 uses the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on cv77.
• Analytics Cookies: Help cv77 understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent login attempts and suspicious account activity.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your cv77 account. cv77 does not use third-party advertising cookies or tracking pixels for external ad networks.

cv77 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are based on the type of data and the legal obligations that apply to it.

• Account and Identity Data: Retained for the lifetime of your cv77 account plus a minimum of 5 years after closure, in line with financial record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction to comply with anti-money laundering regulations.
• Game Activity Data: Retained for 2 years from the date of each session. Aggregated, anonymised game data may be retained indefinitely for platform improvement purposes.
• Support Communications: Retained for 2 years from the date of the last communication in each support thread.
• Technical and Log Data: Retained for 90 days from collection, after which it is automatically deleted.

When data reaches the end of its retention period, cv77 securely deletes or anonymises it so that it can no longer be linked to you as an individual. You may request early deletion of non-essential data by contacting [email protected], subject to our legal retention obligations.

cv77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include:

• All data transmitted between your device and cv77 servers is encrypted using TLS (Transport Layer Security).
• Personal data stored on cv77 servers is encrypted at rest using industry-standard encryption protocols.
• Access to player data is restricted to authorised cv77 staff on a need-to-know basis. All staff with data access undergo regular security training.
• cv77 systems are monitored continuously for suspicious activity, unauthorised access attempts, and potential security incidents.
• Regular security audits and penetration testing are conducted to identify and address vulnerabilities in the cv77 platform.

In the event of a data breach that is likely to affect your rights or interests, cv77 will notify affected players as soon as reasonably practicable and take immediate steps to contain and remediate the breach.

As a cv77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact cv77 at [email protected]. We will respond within 30 days of receiving your request.

cv77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register a cv77 account or use any cv77 service.

If cv77 discovers that a player account has been registered by someone under the age of 18, the account will be immediately closed, all balances will be forfeited, and any personal data associated with the account will be deleted as soon as reasonably practicable.

cv77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how we use your personal data, cv77 will notify registered players via the email address or mobile number associated with their account at least 7 days before the changes take effect. For minor updates — such as clarifications or corrections — we may update the policy without advance notice.

Your continued use of cv77 after the effective date of any policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using cv77 and request account closure before the effective date.